What Does “Travel Personalized” Mean?

October 15, 2020

Personalized travel is so important to our client’s experience that we added it to our agency name. So, what does “travel personalized” mean? 

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Travel Personalized

We model our approach to customer service on the hotel concierge experience. We want to know our client’s likes and dislikes. It’s as important to know what they enjoy to make a trip personalized as it is to know what they’d prefer to avoid. Anticipating client needs is what separates the best travel agents from simply booking travel on your own or with a traditional travel agency.


Our clients come back to us because we care about what makes a trip successful for them. For example, we had a client that preferred all-inclusive resorts, but due to travelling restrictions, couldn’t find any with availability in the US to replace the trip. Instead, knowing what we do about our clients and their preferences, we found an oceanfront mansion with room for their party of 14 people, found a chef that could fly in and prepare all the meals, and housekeeping staff to keep the place tidy. We were able to offer this fully customized solution (down to menu preferences) for the same cost as the client anticipated spending abroad in an all-inclusive resort.

For one of our business clients, knowing her preferences allows us to adjust her flights and hotels as business meetings shift without sacrificing how she chooses to travel. When she hosts a dinner meeting with clients, she has to text her concierge, Gabby, who will find a handful of restaurants that make sense for her location and time and have room for her party.

What makes Scott & Thomas so different from the rest of the travel industry is our customized travel experiences, bespoke for each client.

Why It’s So Important

Our clients save, sometimes for years, to take trips we have the pleasure of booking. Time is our most precious asset and anything we can do to preserve it adds value to our lives. We only have so much time, money, and effort to see so many places, it’s important that when our clients are there, they get the most out of their trip.

Some of our clients travel every week for work, others just once every couple of years on vacation. In either case, letting experts handle the details for you ensures our clients can concentrate on the destination, instead of the details.

Why Scott & Thomas Stands Apart

What sets Scott & Thomas apart as the best luxury travel agency is our unwavering commitment to perfection. Every detail, from the choice of destination to the selection of luxury accommodations, is meticulously planned to ensure an unparalleled experience. Our clients are not just travelers; they are connoisseurs of luxury, and we are dedicated to providing them with nothing but the best.

In conclusion, Scott & Thomas represent the pinnacle of luxury travel. Our personalized approach, combined with our exclusive offerings of luxury accommodations and tailored experiences, sets us apart as the best travel agency for those who seek the extraordinary. We don’t just plan trips; we craft unforgettable journeys that resonate with the essence of luxury travel. With Scott & Thomas, every journey is a masterpiece, created with passion, precision, and a profound understanding of what luxury truly means to our discerning clients.

Contact one of our travel concierges today to make your travel personalized. 

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