Personalized travel is so important to our client’s experience that we added it to our agency name. So, what does “travel personalized” mean?
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We model our approach to customer service on the hotel concierge experience. We want to know our client’s likes and dislikes. It’s as important to know what they enjoy to make a trip personalized as it is to know what they’d prefer to avoid. Anticipating client needs is what separates our service from simply booking travel on your own or with a traditional travel agency.
Our clients come back to us because we care about what makes a trip successful for them. For example, we had a client that preferred all-inclusive resorts, but due to travelling restrictions, couldn’t find any with availability in the US to replace the trip. Instead, knowing what we do about our clients and their preferences, we found an oceanfront mansion with room for their party of 14 people, found a chef that could fly in and prepare all the meals, and housekeeping staff to keep the place tidy. We were able to offer this fully customized solution (down to menu preferences) for the same cost as the client anticipated spending abroad in an all-inclusive resort.
For one of our business clients, knowing her preferences allows us to adjust her flights and hotels as business meetings shift without sacrificing how she chooses to travel. When she hosts a dinner meeting with clients, all she has to do is text her concierge, Gabby, who will find a handful of restaurants that make sense for her location, time and have room for her party.
What makes Scott & Thomas so different from the rest of the travel industry is our customized travel itineraries, bespoke for each client.
Why It’s So Important
Our clients save, sometimes for years, to take trips we have the pleasure of booking. Time is our most precious asset and anything we can do to preserve it adds value to our lives. We only have so much time, money, and effort to see so many places, it’s important than when our clients are there, they get the most out of their trip.
Some of our clients travel every week for work, others just once every couple of years on vacation. In either case, letting experts handle the details for you ensures our clients can concentrate on the destination, instead of the details.
Contact one of our travel concierges today to make your travel personalized.